Featured reviews from Youxianze
By s. scurtu
5/5The package did not arrive, what should I do in this situation?
By D. Leach
5/5Excellent well happy with this seller would definitely buy again from them
By S. Vahora
5/5seller product is nice but delivery late
By V. Hartley
5/5Excellent delivery arrived earlier than expected so pleased I ordered another i... Read more
By D. Jenkinson
5/5No problem s at all great price great delivery love it hopefully have a good tim... Read more
By K. Tuckwood
5/5The sellers service was excellent
By J. Cover
5/5Good
By A. Zaman
5/5Thank you so much
By A. Zaman
5/5Thank you so much
By S. Jackson
4/5I haven't spoken with the supplier, but the item came as described and within th... Read more
About
Yourelife is dedicated to providing you with excellent customer service!!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shanxiyouxianzekejiyouxiangongsi
Address
C/O Unit A Roundhouse Way, Unit A, Worcester, Worcestershire, WR4 0SZ, United Kingdom, GB
VAT Number
GB506998055
Company Number
91140100MA0M233567
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund