Featured reviews from Yukiyi
By M. Eastwood
5/5Packed well and delivered early so very happy.
By S. Owusu
5/5Good and nice
By A. Desborough
5/5Excellent service
By I. Junekova
5/5Tovar bol dobre zabalený s doručený včas
By J. Siyafa
5/5I received the parcel in good condition and earlier than the expected delivery d... Read more
By A. Burns
5/5Very fast delivery keeping me informed throughout
By G. Speakman
5/5Great seller! Item is great!! Quick postage and quality of item is great
By n. hudson
5/5The seller did very well the mattress was here just as they said thanks
By M. Ferrie
5/5Fast and excellent service, delivery driver very helpful and polite
By A. Pearson
5/5The tracking was correct and on time. Gary polite delivery driver.
About
Yukiyi is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
guangzhouguangmaodianzishangwuyouxiangongsi
Address
guangzhoushiyuexiuqudongfengdonglu836haoyizuo2502shizibian103danyuan(jiqunzhuce), guangzhoushi, 510000, China, CN
Company Number
91440101MA9XM6PY7D
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund