Zoya Living Ltd
About
Zoya Living Ltd is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Zoya living Ltd
Address
Unit F, Henry Street , Batley , West Yorkshire , WF17 6JJ , United Kingdom, GB
VAT Number
GB453595173
Company Number
14481211
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Zoya Living Ltd
By S. Fife
5/5Avoid at all costs. Appalling customer service. I ordered the boucle bed-super king size. I checked the advertisement for the bed dimensions before ordering. ... Read more
By K. islam
4/5Excellent, delivered about five days before date.
All Zoya Living Ltd reviews
I ordered the boucle bed-super king size. I checked the advertisement for the bed dimensions before ordering. When the bed arrived, the bed was wider than advertised. I contacted the seller and explained, although the bed was lovely it was too big for the intended space, and the dimensions stated were incorrect and I would like to return it. I have been chasing them for a week, and now they are not responding! Avoid and save yourself the stress.