Effective Complaint Management The Business Case for Customer Satisfac
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Delivery: Standard (Free) | Mon 17th - Wed 19th Aug
Sold by: Ria Christie Collections
Returns: 30 days
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Effective Complaint Management The Business Case for Customer Satisfac Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits.
Details
| OPC | PVWZ2VF |
|---|---|
| Brand | riachristiecollections |
| Codes | 3319987046 (ISBN-10) |
| 9783319987040 (ISBN) | |
| MPN | 9783319987040 |
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