2great2get
About
2great2get is dedicated to providing you with excellent customer service. 2great2get has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
DDU Capital
Address
500 Metroplex Business Centre, Broadway, Salford, M50 2UE, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from 2great2get
By T. Bessant
5/5Great product
By L. Withers
5/5Delivered on time, very good.
All 2great2get reviews
Ordered Fitbit and delivered on time- that's where any good bits end.
Stopped working after couple of weeks. Contacted via OnBuy - no response from seller or OnBuy. Had to raise via PayPal - who arranged for refund if item returned-but the return address was Mayalsia. I had to spend over £19 returning the item recorded delivery to MALAYSIA. I have checked the site again now and there is no mention of the seller being based there. I got the £71 back via PayPal for the Fitbit but have not had the cost of the return refunded.
A stressful lesson that has left me nearly £20 out of pocket - I won't be using OnBuy again - they didn't even acknowledge my raising an issue.
I would advise avoiding this seller and actually avoiding OnBuy altogether.
First time they couldn’t be more helpful the 2nd time around no help or support wouldn’t even discuss a refund if happens again..they don’t respond to the case and I posted the 2nd faulty item back in the 16th august yet again no response..very time consuming and stressful should have bought a new one this wasn’t cheap at £92 but it’s been a nightmare!!
It was delivered on time and was still sealed as described.
I’ve now had it only 4 months, the charge barely lasts two days, the screen has started lifting from the watch and it is currently stuck resetting itself over and over again.
As I have passed the return window I contacted the seller regarding the warranty as the product is clearly faulty.
They have not responded and I am not a happy customer at all.
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