Featured reviews from AOVOPRO
By A. Leggat
5/5Fantastic seller, no problems at all and my e scooter got delivered 3 days early... Read more
By A. Ali
5/5The sellers service is excellent.I get delivery on time.
By A. Hannon
5/5So happy excellent
By Z. Coates
5/5Great experience no problems whatsoever
By S. Harper
5/5Seller was excellent
By J. Buinickaite
5/5Sellers service was excellent item arrived earlier when expected.
By N. Hutson
4/5The delivery time was very fast and I haven’t had issues with the bike.
By B. Jinny
4/5Sellers service was efficient and on time. The products is great and I’m happy... Read more
About
AOVOPRO is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
HUIZHOUSHIBIDEKEJIYOUXIANGONGSI
Address
huizhoushihuiyangquqiuchangtangbiancunyanhuluduan, huizhou, 516200, China, CN
VAT Number
GB375455862
Company Number
91441303MA55B7N57L
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund