Featured reviews from Austen Group Ltd
By S. Dcosta
5/5Very good on time and perfect as on advert picture.
By K. Whitehouse
5/5Excellent fast delivery. Thank you.
By C. Webb
5/5The seller was very good, product as described and delivered on time.
By I. Khuroshvili
5/5No engagement
By D. LYON
5/5The seller's service was outstanding : the delivery was prompt, and the product ... Read more
By C. Langford-Jones
5/5Great experience, good price, goods delivered on time
By J. Bastick
5/5The service was excellent next day delivery
By J. Page
4/5They were fine. The problem was the torrent of promotional emails from OnBuy.
About
Austen Group Ltd is dedicated to providing you with excellent customer service. Austen Group Ltd has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Austen Group Ltd
Address
Unit 5 Babdown Airfield Industrial Estate, Babdown, Tetbury, Gloucestershire, GL8 8YL, United Kingdom, GB
VAT Number
GB402232557
Company Number
13894109
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
