Bennetts Direct Ltd

Bennetts Direct Ltd is a friendly family-run business that has been running for 10 years. With an overall experience in the bike and sports industry that exceeds 20 years, we pride ourselves on great relationships with our customers, which means that, when you are buying from us, you will get a personal service dealing with real people from start to finish. All of our products are 100% authentic and directly sourced from the manufacturers, which allows us to call upon any expertise needed for any of the ordered goods and ensure our customers’ requests are dealt with professionally, quickly and correctly in the rare event you have a product issue.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Bennetts Direct Ltd

19 Ormsby Road, Canvey Island, Essex, SS8 0NH, United Kingdom, GB

GB164211244

08356358

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

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All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund