Canine Concepts

Canine Concepts is an online store, we offer pet accessories such as dog boots, dog health products, dog wound recovery collars, dog beds and dog crates to clients throughout the United Kingdom. We're the UK's leading pet store with an exhaustive range of pet products and accessories; we are committed to our mission for delivering world-class dog and cat products. Our door-step delivery services are available for pet accessories such as dog boots, dog health products, dog wound recovery collars, dog beds and dog crates, anywhere in the UK. If you want to know more, get in touch with our experienced team today, we'd love to hear from you.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Canine Concepts Ltd

Barn 2, Stone Hall Farm, New Common, Bishop's Stortford, Hertfordshire, CM22 7RS, United Kingdom, GB

06757980

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund