Featured reviews from Direct Care Ltd
By B. Law
5/5Fast delivery even over bank holiday weekend
By A. Murphy
5/5Excellent service very quick delivery,good price
By A. appleton
5/5Brilliant
By S. Mccormick
5/5Very good
By P. Shephard
5/5Good service. I can certainly recommend this supplier
By M. Kirby-Welch
5/5Excellent service from seller.
By A. Moore
5/5My experience with the seller was very good
By C. Barnish
5/5Speedy delivery packaged well
By S. Yussuf
4/5I think that customer service is excellent and efficient would definitely recomm... Read more
By M. Diwson
4/5Ok
About
Setting the standard for reliability and excellence, Direct Care Ltd is your premier destination for online shopping. With a broad assortment of beauty products, baby essentials, and fitness accessories from top brands, we cater to every aspect of your lifestyle needs. Backed by our sterling reputation, we ensure that each product meets stringent quality standards, providing you with peace of mind with every purchase. Under our esteemed brand, Houszy, we present a curated selection of premium houseware, cookware, and glassware products, transforming your home into a sanctuary of elegance and functionality. Trust Direct Care Ltd for an unparalleled shopping experience where quality meets convenience.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Direct care
Address
Spacebox Business Park, Unit 38C, Plume Street, Birmingham, United Kingdom, B6 7RT, United Kingdom, GB
VAT Number
GB985055882
Company Number
6874500
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund