Featured reviews from Diva Group
By L. Frances
5/5Delivery on time and we'll packaged
By J. Dowse
5/5Quick delivery and well packed
By j. pritchard
5/5Seller was brilliant great service quick delivery very pleased
By T. Rheinheimer
5/5Received on time with regular updates communications excellent
By M. Taylor
5/5Totally delighted with both the product and the price
By J. Kelly
5/5Seller ok. Arrived on time
By A. Harris
5/5Very happy with this product and received it quickly.
By J. Xavier
5/5The seller service was excellent and fast delivery.
By R. Devlin
4/5Good and efficient service.
About
Diva Group is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Diva Package Ltd
Address
Unit 1132 Silverstone Business Park, Towcester, NN12 8FU, United Kingdom, GB
VAT Number
GB456489250
Company Number
12339963
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund