Featured reviews from Electrical Emporium
By H. Yildirim
5/5Onbuy.com is a great website! It is safe, fast and pretty good all the items I p... Read more
By V. Ainsworth
5/5Really good seller couldn't fault the service
By R. Teague
5/5Speedy delivery with easy to use order system
By g. lloyd
5/5At last, a seller who does exactly what I asked for.
By G. Stafford
5/5It's my first time buying but was happy with the service the only thing is that ... Read more
By S. Helene
5/5Amazing product and amazing service from onbuy. From start to finish my experi... Read more
By D. Stringer
5/5No issues kept informed from start to finish great customer service throughout
By G. Kimber
5/5Great service
By Y. Peart
5/5Perfect.
About
<p>We are a family run business which have been manufacturing and distributing small domestic appliances for over 30 years.</p> <p>We pride ourselves in providing trusted home brands, supplying you with anything to make your house a home. From kitchenware and electrical appliances to personal care and audio. We have built an outstanding portfolio of Award Winning household brands including Tower, Smeg, Morphy Richards, Swan, Vax, Akai, Warmlite, Carmen, Russell Hobbs, Black+Decker, Breville, Remington, Wade, Good Food, Itek.</p> <p>We strive to offer you great quality products at competitive pricing delivering directly to your home and we pride ourselves on our market leading customer services, Giving you peace of mind and we are here to help you. </p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Powerforce Distribution
Address
RKW, Sutton House, Berry Hill Road, Stoke- On-Trent, ST4 2NL, United Kingdom, GB
VAT Number
GB844271135
Company Number
04012032
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
