Fetch!

Welcome to Fetch! At Fetch!, we’re passionate about pets and committed to giving you and your furry companions the very best shopping experience. We offer a wide range of pet products, from nutritious food and tasty treats to toys, accessories, and everyday essentials—everything you need to keep your pets happy, healthy, and well cared for. We understand that your pets are part of the family, which is why we carefully select quality products you can trust. Whether you’re shopping for dogs, cats, or other beloved animals, you’ll find reliable options at great value. Fetch! is dedicated to providing you with excellent customer service. We pride ourselves on being responsive, helpful, and easy to deal with, ensuring your orders arrive smoothly and any questions are handled quickly and professionally. Thank you for choosing Fetch!—we look forward to serving you and your pets.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Fetch! Retail Limited

Unit 2, Paramount House, Gelderd Road, Birstall, West Yorkshire, WF17 9QD, United Kingdom, GB

GB475194268

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

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All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund