Heating Parts Warehouse
About
Heating Parts Warehouse went into operation in 2016. Our goal is to provide both a superior customer experience and tremendous value for our customers. We are the authorised stockists of some of the leading manufacturers of plumbing and heating products and are authorised stockists of Firebird and Grant parts and spares. Our team has many years of experience in the plumbing and heating industry and is passionate about exceeding your expectations. We are determined to provide a great service so we welcome your feedback and suggestions. Contact Us to tell us what we’re doing right, or what we can improve on.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
OCP International LTD
Address
20C Balliniska Rd, Derry, Derry, BT48 0NA, United Kingdom, GB
Company Number
NI639310
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Heating Parts Warehouse
By D. McMath
5/5Very good
By B. Scannell
5/5The seller was very prompt with their delivery