1. Any requests for refunds or returns for any Product(s) by a Customer shall be dealt with directly between the Seller and the Customer through the SCP. The Seller will receive an email notification about these requests through the SCP. The Customer will raise a dispute ("Dispute") if the product is faulty, mis-described, damaged or not delivered and the Customer will request a cancellation ("Cancellation") if they wish to exercise their rights under the Consumer Protection (Distance Selling) Regulations 2000. The Customer can cancel an order up to 30 (thirty) minutes after the order was placed. Thereafter, a Cancellation request will be sent to the Seller for review. Orders will not be visible to the Seller via the Seller Control Panel until after the 30 minute Cancellation period is finished. 2. if the Customer requests a refund for a Cancellable Product then such refund shall be processed by the Seller as soon as possible and in any case no later than 14 days from the date the Seller received the instruction to cancel the Cancellable Product from the Customer provided the Seller receives the Product(s) back from the Customer in the condition the Customer received them/it in; 3. if the Customer requires a refund because a Product is faulty, damaged or misdescribed, reasonable postage and packing costs (being Royal Mail's standard postage cost) incurred by the Customer in returning the Product(s) to the Seller must be refunded to the Customer along with the full cost of the Product
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Wuhan Guangxun Shidai Technology Co., Ltd
No. D49, Wuhan Computer World Building, No. 131 Luoyu Road, Hongshan District, Wuhan, 430070, China, CN
8613570063659
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
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To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
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On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By C. Pow
5/5Absolutely fine. No problems with product, but delivered promptly.
By G. Mansell
5/5just what i wanted very speedy delivery great , gorgeous figurine 100% recommend, we be using this site again thank you
By W. Hannan
5/5Thank you for speedy delivery.
By s. Harrison
5/5Excellent
By T. Jackson
5/5No problems at all. Easy to order and a faster delivery than I expected . I would certainly ly buy from the seller again
By H. Kaur
5/5I didn't know the order coming from different country. But the packaging was amazing
By E. Thomas
5/5Delivers when stated
By L. Day
5/5Didn’t need to interact with the seller as it was a smooth process.
By M. Malina
5/5Arrived n good time and packed fine.
By R. St J
4/5Does the job.