<p>1. Returns and refunds:The goods becomes your property as soon as they are dispatched to you. You are responsible for the care of the goods whilst in your possession and returning them in good condition in the original packaging including all documents and manuals. We will reimburse you in full for the goods if they are returned as new. If the goods are found to be used, misused or damaged on return, we reserve the right to issue you partial refund for it. 2. import duties:Buyers are responsible for import duties, custom fees and taxes, if any. Please check with your country’s custom office to determine the additional costs impose on the item prior to buying. 3. Liability:The terms and conditions of business are not intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment. 4. Unforeseen Circumstances:If performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, acts of terrorism, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control, we will do our best to maintain our deliveries. However, we shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control. 5. Age Restrictions:Age restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.</p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Guangdong Yunlaishiye Youxiangongsi
(Weili Xiangjiao Luntai Zhipin Gongsi Zonghelou Diqiceng)-5, Meijiangqu Binfang Dadao Hongdalu, Meizhoushi, Guangdongsheng, 514000, China, CN
91441602MA516E147Y
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By A. Cumming
5/5Received item in quick time and happy with packaging. Happy with this seller.
By C. STEWART
5/5Item as described, great seller
By S. Kelly
5/5No complaints about my order or delivery, fast delivery easy tracking arrived safely, no damage to packaging, 100% works great , bought as an upgrade , ideal... Read more
By P. Wager
5/5I’m Happy with purchase. Thinner than expected. Really great price compare to other shops. Fast delivery. I would purchase again.
By v. clark
5/5The first hose was faulty but they sent a second out straight away. Great service
By S. Godber
5/5Great, no issues
By T. Shaw
5/5Great service and experience thanks
By P. Pita
4/5Came with broken pieces
By B. Khan
4/5Loved it
By P. Robinson
4/5No issues