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LIXIA

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LIXIA is dedicated to providing you with excellent customer service. LIXIA has been verified by OnBuy so you can shop with confidence.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 daysFree
Northern Ireland2 - 3 daysFree
Outer Hebrides2 - 3 daysFree
Isle of Man2 - 3 daysFree
Scottish Highlands and Isle of Skye2 - 3 daysFree
Orkney Islands2 - 3 daysFree
Shetland Islands2 - 3 daysFree
Firth of Clyde Islands2 - 3 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides2 - 3 daysFree
Isle of Wight2 - 3 daysFree
Isles of Scilly2 - 3 daysFree
Channel Islands: Jersey2 - 3 daysFree
Channel Islands: Guernsey2 - 3 daysFree

Returns & terms

Legal Name: LIXIA LIMITED

Address: 167-169 Great Portland street, 5th Floor, London, United Kingdom, W1W 5PF, United Kingdom, GB

Company Number: 13222970

Returns:
1.Returns and refundsThe goods becomes your property as soon as they are dispatched to you. You are responsible for the care of the goods whilst in your possession and returning them in good condition in the original packaging including all documents and manuals. We will reimburse you in full for the goods if they are returned as new. If the goods are found to be used, misused or damaged on return, we reserve the right to issue you partial refund for it. 2. import dutiesBuyers are responsible for import duties, custom fees and taxes, if any. Please check with your country¡¯s custom office to determine the additional costs impose on the item prior to buying. 3. LiabilityThe terms and conditions of business are not intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment. 4. Unforeseen CircumstancesIf performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, acts of terrorism, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control, we will do our best to maintain our deliveries. However, we shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control. 5. Age RestrictionsAge restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.

Returns Address: Hemel Hempstead Hertfordshire, Hempstead, United Kingdom, HP2 7LF, United Kingdom, GB

LIXIA reviews

See all
8.8/10
5 Star
490
4 Star
62
3 Star
13
2 Star
8
1 Star
67

By S. Hojamkuliyeva

1/5

horrible service, never shipped, wasted 10 days for nothing.

By J. Benson

5/5

Seller was great, problem with original date, but contacted them and the problem was resolved and the communication was outstanding.

By R. Gordon

1/5

The item arrived on time but a part was missing which meant the item was unusable. I reported this to the seller and asked if they could send me the missing par... Read more

By S. Mahmood

2/5

Quick delivery easy to book every thing is good one thing booklet is only Chinese language no English and halndles material is very cheap quality.

By E. Collins

5/5

Delivered as promised during timescale given. Packaged very well.

By J. Blackwood

1/5

Awful seller! Does not follow through with agreed refund and is currently ignoring Paypal.

By M. Whelan

5/5

Great seller

By P. Paulet

1/5

I received only one part of the sofa and the seller is ignoring my messages.. I am requesting my money back

By H. Faulks

3/5

The seller did provide funds o cover the repair cost carried out by an engineer but replacement would have been preferred.

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LIXIA reviews

8.8/10
5 Star
490
4 Star
62
3 Star
13
2 Star
8
1 Star
67
640 reviews
By S. Hojamkuliyeva on 30/11/2021
1/5
00
Delivered on time
Items as described
Good customer service
horrible service, never shipped, wasted 10 days for nothing.
Was this review useful?
By J. Benson on 30/11/2021
5/5
00
Delivered on time
Items as described
Seller was great, problem with original date, but contacted them and the problem was resolved and the communication was outstanding.
Was this review useful?
By R. Gordon on 30/11/2021
1/5
00
Delivered on time
Items as described
Good customer service
The item arrived on time but a part was missing which meant the item was unusable. I reported this to the seller and asked if they could send me the missing part. Their response was to offer me a discount. I had to explain several times the item was unusable and I wanted a replacement or a refund. They messed me around and delayed and eventually I had to escalate a claim to PayPal, who found in my favour and gave me a full refund. Without PayPal's intervention I doubt I would have been able to resolve this. I will not buy from this company again. Hopeless.
Was this review useful?
By S. Mahmood on 29/11/2021
2/5
00
Delivered on time
Items as described
Quick delivery easy to book every thing is good one thing booklet is only Chinese language no English and halndles material is very cheap quality.
Was this review useful?
By E. Collins on 29/11/2021
5/5
00
Delivered on time
Items as described
Delivered as promised during timescale given. Packaged very well.
Was this review useful?
By J. Blackwood on 29/11/2021
1/5
00
Delivered on time
Items as described
Good customer service
Awful seller! Does not follow through with agreed refund and is currently ignoring Paypal.
Was this review useful?
By M. Whelan on 29/11/2021
5/5
00
Delivered on time
Items as described
Great seller
Was this review useful?
By P. Paulet on 27/11/2021
1/5
00
Delivered on time
Items as described
Good customer service
I received only one part of the sofa and the seller is ignoring my messages.. I am requesting my money back
Was this review useful?
By H. Faulks on 27/11/2021
3/5
00
Delivered on time
Items as described
The seller did provide funds o cover the repair cost carried out by an engineer but replacement would have been preferred.
Was this review useful?
By H. Kelly on 27/11/2021
1/5
00
Delivered on time
Items as described
Good customer service
Have not received, and am feeling a little frustrating, in having to keep , reminding you I would like a refund
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