A good price and quick delivery.

Perfect seller

Excellent, no problems at all

Good value for money and fast delivery.

NA

Arrived safely and quick

No issues with seller

Horrible seller that does not follow UKconsumer law

I purchased a USB 3.0 DVD/CD writer from this seller which turned out to be faulty — it powered on briefly, then stopped working and even left a disc stuck inside the drive.

I contacted the seller, who initially offered only a 10% refund, then a 50% refund, both of which I declined as the item was clearly defective and not fit for purpose. I had to quote consumer rights and push for a proper resolution.

The seller also asked me to return the item at my own cost, which is not acceptable for faulty goods. Again, I had to challenge this before any progress was made.

Eventually, OnBuy stepped in and issued a full refund on the seller’s behalf, which I appreciate — but this only happened after unnecessary back and forth.

At the time of writing, I am still waiting to see whether the seller follows through with providing a prepaid return label, as required.

Summary:

Product was faulty
Seller initially unhelpful and tried partial refunds
Resolution only achieved after escalation

I would recommend caution when buying from this seller.

Good. Item was delivered on time. Well packaged. Would recommend.