Dear Nataliia, Firstly, thank you for bringing this issue to our attention. At OnBuy and OPENMAAL LIMITED, we strive to provide an excellent service experience, and we deeply regret that your recent order did not meet the high standards we set for ourselves and our customers. We understand the frustration caused by the incomplete delivery of your BRITA MAXTRA PRO All-in-1 Water Filter Cartridge order. This is not the level of service we aim for, and it’s clear that in this instance, we fell short. Please accept our sincerest apologies for the inconvenience this has caused. As a gesture of our commitment to customer satisfaction and to show goodwill, we have processed a 100% refund for your entire order. This refund should appear in your account shortly, if it hasn't already. We want to assure you that such occurrences are rare on OnBuy—a platform known for its reliability and trustworthiness. OnBuy consistently works hard to maintain a trusted environment for both buyers and sellers. Additionally, we are taking immediate corrective steps to prevent such issues in the future. These include enhancing our order processing checks and providing further training to our team. While the situation was unfortunate, we hope our response underscores our dedication to customer satisfaction and trust. OnBuy and OPENMAAL LIMITED are committed to learning from these experiences to improve continually. We value your feedback and would like to regain your trust. If there’s anything more we can do for you, or if you have further concerns, please do not hesitate to contact us directly. Thank you for your understanding and patience. Warm regards OpenMaal Limited

Dear D. Evans, We apologize for the communication issues you experienced. We're glad to confirm that your refund has been processed successfully. We're taking steps to improve our response times to ensure a better experience in the future. If there's anything more we can do for you, please let us know. Best regards, Team OpenMaal

Dear J. McMullan, We're very sorry to hear about the difficulties you've faced with your order. It's clear we did not meet the high service standards we strive for. We understand your frustration and appreciate your honest feedback. We can confirm that a refund has been issued for your purchase. If you have not yet seen this reflected in your account, please contact us directly for assistance. We are also reviewing our communication and delivery processes to prevent such issues in the future. Thank you for bringing this to our attention. We hope to have another opportunity to serve you better. Best regards, Team OpenMaal

Dear Donna, We truly appreciate your patience and understanding as we navigate this challenge. OnBuy and OPENMAAL LIMITED are committed to excellence in customer service. OnBuy, known for its secure and reliable platform, strives to ensure a positive shopping experience for every customer. Likewise, we at OPENMAAL LIMITED are dedicated to maintaining high standards and improving our services continually. While we cannot change the past, we can ensure that we learn from this experience. We are actively working on improving our logistics and communication processes to prevent such occurrences in the future. Our goal is to restore your confidence in our services. Furthermore, we respect your decision regarding the feedback you have left on our platform. While we would appreciate the opportunity to reflect the resolution of this issue in our feedback, we respect your choice to express your experience as you see fit. Please rest assured, you are a valued customer, and we are committed to making things right.