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Cashback on everything Featured reviews from Oypla See all reviews
By A. Harrison
5/5The service was fast and efficient good communication will definitely use this s... Read more
By T. Johnson
5/5Items dispatched quickly and received in good order
By T. Johnson
5/5Items dispatched quickly and received in good order
By V. Madziyire
5/5Thanks so much
By T. Johnson
5/5All good. Items are quality. Particularly like the step stool. Easy to open, a l... Read more
By M. Ward
5/5Great product great price
By N. Carr
5/5Seller was very good.
By E. Samuel
4/5The package was packed well
About
We're Oypla. Since 2012, we have provided a wide range of high-quality, reliable products for the home and garden. With our ever-expanding catalogue of high quality products - from home, garden, leisure, sports, DIY & much more - we are sure to have the right product for your home. For over 10 years, we have worked hard to ensure we can supply a range of high-quality & reliable products. We pride ourselves on our ability to provide our customers with the right product at the right time.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
RTW Direct Limited
Address
Hangar 1, RAF UPWOOD, Upwood Air Park, Ramsey, Bury, PE26 2RA, United Kingdom, GB
Company Number
09415852
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller’.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn’t arrive
- Your order isn’t as described
- Your order arrived damaged or faulty
- There’s an issue with your refund
