Pinnacle Labs

Welcome to A13 Tradings, your go-to shop for quality beauty, skincare, and personal care essentials. We believe that looking and feeling great should be simple, affordable, and effortless. Our carefully curated range includes trusted brands and everyday favourites, from skincare and haircare to cosmetics and wellness products — all chosen with care to meet your daily beauty needs.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

PINNACLE LABS GROUP LTD

77 Drake Road, Hafford Hundred, Greys, Essex, RM166RG , United Kingdom, GB

GB428700402

14461840

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund