smiledoll is dedicated to providing you with excellent customer service. smiledoll has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
SHENZHENSHI LUOYINGLINGSHOU YOUXIANGONGSI
UNIT 105, THE MATCHWORKS,SPEKE ROAD, GARSTON, LIVERPOOL, L19 2RF, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By M. Duff
5/5arrived well packaged and on time
By T. Kabai
5/5Tha serves service was exellent, the item was packed well and delivered on time.
By G. Watson
5/5Excellent service!
By L. Haddon
5/5An excellent seller kept me well informed of delivery and item was well packaged
By H. Lockerbie
5/5Have no issue with seller everything was done swiftly and packed well
By A. Choudhury
5/5Quick despatch of item and which arrived on time and in good condition. Well packaged item too.
By G. jones
4/5arrived on time!
By S. Bolton
4/5Verry friendly, item was shipped well in a nice bag, no damage what so ever
By M. Brunec
4/5Packaging was damaged on arrival and plastic box with chain in was smashed although the chain was ok. Might need better packaging