Smileswoodcraft Ltd

52 reviews
OnBuy seller since 2019

Featured reviews from Smileswoodcraft Ltd

7.1/10
5 Star
28
4 Star
5
3 Star
1
2 Star
1
1 Star
17

By S. Stack

4/5

Good service

All Smileswoodcraft Ltd reviews

7.1/10
5 Star
28
4 Star
5
3 Star
1
2 Star
1
1 Star
17
52 reviews
By S. Stack on 23/12/2021
4/5
Delivered on time
Items as described
Good service
By R. Black on 11/12/2021
3/5
Delivered on time
Items as described
Would let seller of for slow delivery due to covid as that would have caused all sorts of issues. Just wish the craftmans ship was not rushed.
By J. Peters on 06/10/2021
1/5
Delivered on time
Items as described
Not impressed, would not buy from this seller.
By S. Devlin on 16/07/2021
1/5
Delivered on time
Items as described
Good customer service
Item NEVER arrived and have waited nearly 4 months. No communication from server and impossible to get to speak to anyone . Had to give one star to leave review but really wouldn’t give any
By J. Dower on 13/07/2021
1/5
Delivered on time
Items as described
Good customer service
No actual point leaving feedback as the company no longer trades under this name, it is now called Swindon wood supplies as of 29th April.
Extremely poor, no product, no customer service. Cant see that changing under their new name.
By W. Mann on 12/07/2021
1/5
Delivered on time
Items as described
Good customer service
Absolutely terrible people, paid £305 for a canopy, never arrived, I have had no refund, customer service is non existent.
DO NOT USE THESE PEOPLE.

I AM NOW FILING A REPORT WITH THE POLICE FOR STEALING MY MONEY
By D. Lander on 28/06/2021
1/5
Delivered on time
Items as described
Good customer service
Terrible service. Can't get hold of them, zero acknowledgement to any form of communication, part of our £1424 order was missing and we've now had to buy the wood elsewhere to complete the assemble.
By E. Gleeson on 21/06/2021
1/5
Delivered on time
Items as described
No product no late email horrible service where is my pegola
By M. Arendt on 07/06/2021
1/5
Delivered on time
Items as described
I wrote to the company after about 4 weeks and was reassured that my order was in progress and indicated that I just needed to be patient as they had an 8-10 week lead time. that's a huge amount of time for a gate but i was patient just to be told now that they've cancelled my order, no offer of compensation or alternative purchase, this isn't customer service.
By D. Tuck on 07/06/2021
1/5
Delivered on time
Items as described
Good customer service
Placed order 02/04 for pergola. Contacted seller for update 25/05 as previously advised of 8 week wait. I was advised that it would be another 2-3 weeks due to shortage of wood. I then had my order cancelled 07/06 without any communication from seller. Shrubs and climbing plants have all been purchased and planted in anticipation of receipt of pergola and with measurements given
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