|Country||Estimated Delivery||Delivery Cost|
|United Kingdom (Standard)||3-5 Days||Free|
If an item is faulty or not as described, you can return it to us and we'll pay for the return postage. We'll offer you a replacement if the item is in stock, or a full refund if it isn't. Please contact us, and we'll do everything we can to help you.
If an item is not faulty, but you want to return it for some reason, you can send it back to us for a full refund. However, you will have to pay for return postage. Please contact us for details of how you can send it back to us.
Please note that before you want to return an item, for any reason, you need to contact us through OnBuy, and we'll explain how to return it. We'll also give you a special return code. If you send your item back without the return code, we will not be able to refund you and you will have lost your item.
Please note that some items might not be eligible for a return unless they were faulty, such as perishable goods, or products that cannot be resold for hygienic reasons (for example earrings).