The Demand Group
About
The Demand Group is dedicated to providing you with excellent customer service. The Demand Group has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
4 C SONS LTD
Address
85 High Street, Cheadle, Cheshire, SK8 1AA, United Kingdom, GB
Company Number
08544670
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from The Demand Group
By D. Jones
5/5Excellent customer service and company
Looked for different prices for same watch...yet again onbuy was the best .
Wouldn't use anyone else
By S. Cumming
5/5Arrived when it said it would
By S. Shurahi
5/5Very easy
By N. Hinchliffe
5/5Excellent product and packaged very well thankyou
By A. Hamilton
5/5Excellent
By N. Stevens
5/5Excellent all round service speedy delivery!! Packaged well couldn't ask for anything more!! Highly recommended this seller would use again!!
By A. Balogh
5/5The seller service was excellent. The product was carefully packed. The gift bag was a cherry on the top. I am amazed!
By K. Ounsworth
5/5I’m really pleased with the speedy service and the product. I wouldn’t hesitate to buy from this seller again. Packed well but not excessively.
By L. McCreadie
5/5Item not received initially however once I spoke to seller this was resolved within 1day. Great customer service
By M. Letford
5/5Sellers service was excellent and product arrived on time.
All The Demand Group reviews
Looked for different prices for same watch...yet again onbuy was the best .
Wouldn't use anyone else
- Previous
- 1
- 2
- 3
- Next