Trade Hut Direct

Trade Hut Direct is much wider, much higher and much deeper than meets the eye. We began in the e-commerce world 15 years ago heavily involved in the tool, retail and tech sectors. Specialising in online shopping and marketplace optimisation we strive to give you a rich online journey as you browse our extensive range of products. We are proud to work alongside some of the biggest forward thinking brands as we look to offer the latest products as soon as they are released. Our aim is to bring you the very best products are the very best prices while providing you with a seamless shopping experience. Working in partnership with key suppliers and prestige brands we source our products from Dewalt to Makita, from Abus to Masterlock be sure that everything you need is right here. Whether you're a professional tradesman or a DIYer, TradeHut Direct offers a huge selection of tools and accessories at competitive prices with fast delivery. When shopping with us we have a full automated system integrating with all the carriers so you can keep track of your order at every stage up until it reaches your door. Our team is your team. When our mission is to be better, faster and smarter, you need the best people driving your vision forward. You need people who strive to deliver the best service, that align with our business goals, who can infuse their creativity into pushing the boundaries of e-commerce, and can analyse data to optimise the customer journey every step along the way.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Trade Hut Direct Limited

Unit 8 The Mill Industrial Estate, 29 Bury New Road, Bolton, BL2 6QE, United Kingdom, GB

GB353157016

12109403

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund