Venture E-Commerce Ltd

Delivery Charges

Please note that any products shipped to Northern Ireland will incur surcharges. Please contact us for a shipping quote before purchasing.
For Hyundai, Honda, Bocsh, Greenworks &Webb products, Free Shipping to Mainland UK only (Excluding Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands & Highlands & Northern Ireland). Please contact us if you would like your item to be shipped to those areas we will get a quote for you. We DO NOT SHIP OUTSIDE UK for the Hyundai and Honda products.
For the Cefaly Migraine devices, we sell them for UK buyers only. We will not dispatch outside the UK or to any freight company that would be taking it outside the UK as per our agreement with the manufacturer.

Return
You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.

To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or e-mail using the contact details set out above. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

Cancellation consequences

You must send the goods back to us to our 74 Potters Grove New Malden KT3 5DE at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation.

or

We can arrange collection of the goods from you if you request it. You will be responsible for the direct costs of the collection service.
The cost of collection is estimated at a maximum of approximately £25 depending on the weight and size of the item. You must make the goods available for collection. We will contact you to make further arrangements.

You will not have any right to cancel a purchase for the supply of any of the following
goods: [choose appropriate]

ı the supply of goods that are made to your specifications or are clearly personalised;

ı in the case of a contract for the supply of sealed goods which are not suitable for return
due to health protection or hygiene reasons, if they become unsealed after delivery;