Venture E-Commerce Ltd

Legal Name: Venture E-Commerce Ltd

Address: 59 Potters Grove, New Malden, Surrey, KT3 5DF, United Kingdom, GB

Company Number: 8652964

Returns:

Delivery Charges: Please note that any products shipped to Northern Ireland will incur surcharges. Please contact us for a shipping quote before purchasing. For Hyundai, Honda, Bocsh, Greenworks &Webb products, Free Shipping to Mainland UK only (Excluding Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands & Highlands & Northern Ireland). Please contact us if you would like your item to be shipped to those areas we will get a quote for you. We DO NOT SHIP OUTSIDE UK for the Hyundai and Honda products. For the Cefaly Migraine devices, we sell them for UK buyers only. We will not dispatch outside the UK or to any freight company that would be taking it outside the UK as per our agreement with the manufacturer.

Return: You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you. To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or e-mail using the contact details set out above. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. Cancellation consequences You must send the goods back to us to our 59 Potters Grove New Malden KT3 5DF at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation. or We can arrange collection of the goods from you if you request it. You will be responsible for the direct costs of the collection service. The cost of collection is estimated at a maximum of approximately £25 depending on the weight and size of the item. You must make the goods available for collection. We will contact you to make further arrangements. You will not have any right to cancel a purchase for the supply of any of the following goods: [choose appropriate] ı the supply of goods that are made to your specifications or are clearly personalised; ı in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

Refund : Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 14 days after the day: ı We receive the goods you returned to us. We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods. Without limiting your cancellation rights in Clause 7, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will: - Provide a full refund for any product that is not what you ordered; - Provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or - At your option, repair or replace the goods at our cost (including the cost of postage),unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question. 

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.

Return and refund policy are valid for up to 30 days only. No refund or return policy applicable after 30 days.

Returns Address: 59 Potters Grove, New Malden, Surrey, KT3 5DF, United Kingdom, GB