Xoom Retail Ltd

Welcome to Xoom Retail! We are an independent, family-run online retailer, based in Buckinghamshire. Our goal is to bring you the best products at the lowest prices, with excellent customer service and speedy delivery. We are a UK-based company and all items are despatched from our warehouse in Buckinghamshire. Our limited company registration number is 06249366 and we comply with distance selling regulations. Contacting Us You can contact us at any time, by sending us a message via OnBuy.com. Our customer service team aim to respond to all customer enquiries within a timely manner. Customer Service At Xoom Retail, we are passionate about providing excellent customer service. We will keep you updated about your order every step of the way, and we aim to resolve issues as soon as they arise. We have a dedicated team that are friendly and approachable and can be contacted via OnBuy.com at any time. Experience Our team are highly experienced and knowledgeable about the extensive range of products we stock. We are always on hand to provide you with any guidance or assistance you may require, to ensure you purchase the right product. Just get in touch through OnBuy.com, should you need any advice. VAT We are registered for VAT in the UK and all our prices are displayed inclusive of VAT. Our VAT No. is GB235850502. VAT invoices can be provided on request, so please get in touch with our customer service team via OnBuy.com who will be more than happy to assist you. Warranty All brand new items stocked by us come with a standard 12 month manufacturer warranty. Just contact our customer service team through OnBuy.com with any warranty issues or queries. Privacy Policy At Xoom Retail, we value the privacy of customers. Personal customer data is used only for the purposes of order processing and handling customer enquiries.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Xoom Retail Ltd

Xoom Retail Ltd, 26 Kelvin Close, High Wycombe, Bucks, HP13 5ST, United Kingdom, GB

06249366

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund