Featured reviews from Aquacadabra
By S. holliday
5/5Really good service. Arrived well packaged and on time
By T. Fear
5/5Well packed, delivered on time
By J. Stone
5/5Excellent and prompt arrival
By S. Mccluskey
5/5As described, well packed.
By N. Jones
5/5Excellent
By M. Portrey
5/5Great communication with seller
By C. Delaperelle
5/5Delivered quickly, no problems.
By E. Bilgic
5/5The reason I put N/A for customer services is that I didn't speak to anyone it w... Read more
By L. Bourke
5/5No issues at all with seller item was delivered within a couple days as stated w... Read more
By C. Pepper
4/5The sellers service is excellent,, always well packaged and arrives on time
About
Aquacadabra – The UK's Leading Aquatic Online Retailer With over 15 years of experience trading from our retail premises in Bexleyheath, Aquacadabra has been a pioneer in aquatic mail order. Today, we bring that same expertise to our Onbuy shop, offering thousands of aquatic products alongside exceptional customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
P.D. Aquatics Ltd
Address
Crossways Business Park, Bridge Close, Dartford, Kent, DA2 6QP, United Kingdom, GB
VAT Number
GB178800777
Company Number
06421026
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund