Eden Nuganics

<p>Eden Nuganics are specialists in Natural Health Products, Baby Items and More.</p> <p>At Eden Nuganics we value your satisfaction and want to ensure that your shopping experience is as hassle-free as possible. We understand that sometimes a product may not meet your expectations, or you may change your mind. That's why we have designed our returns policy with you in mind. Please take a moment to review it and feel free to reach out to our dedicated customer support team if you have any questions.</p> <p>In the unlikely event your product is faulty or is incorrect please contact our customer services and we will deal with your issue as quickly as possible. Please contact us within 28 days of delivery or we may be unable process your request. If your parcel is damaged upon delivery please retain all outer packing as this may be required as evidence.</p> <h3> </h3> <h3><strong>Our Commitment to You</strong></h3> <p>We want you to be delighted with your purchase, and we stand by the quality and value of our products. If for any reason you are not completely satisfied with your purchase, we're here to help you make it right.</p> <h3><strong>Easy Returns Process</strong></h3> <ul> <li><strong>Contact Us:</strong> If you wish to initiate a return, please get in touch with our friendly customer support team within 30 days of receiving your order. Kindly provide your order number and a brief explanation of why you'd like to return the item.</li> <li><strong>Return Authorisation:</strong> Once we receive your request, our team will provide you with a Return Merchandise Authorisation (RMA) number and instructions on how to proceed.</li> <li><strong>Prepare Your Return:</strong> Safely package the item(s) you want to return in their original condition, including any accessories. Be sure to enclose a copy of your packing slip or order confirmation, clearly indicating the RMA number.</li> <li><strong>Send Your Return:</strong> You are responsible for sending the item(s) back to us using a trackable and insured delivery method. We recommend using a reputable carrier for your peace of mind.</li> <li><strong>Receive Your Refund or Exchange:</strong> As soon as we receive and inspect your return, we'll process your refund or exchange promptly. Refunds will be credited to your original payment method, while exchanges will be sent out promptly.</li> </ul> <h3> </h3> <h3><strong>Returns Guidelines</strong></h3> <ul> <li>Items must be returned in their original condition, unopened, unused and with all original packaging.</li> <li>Perishable are not eligible for return unless they are defective or damaged upon receipt.</li> <li>For hygiene reasons, underwear is not eligible for returns.</li> <li>Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.</li> </ul> <h3><strong>Questions or Concerns?</strong></h3> <p>If you have any questions or concerns about our returns policy or need assistance with a return, please don't hesitate to contact our friendly customer support team. We are here to help and ensure your shopping experience with us is nothing less than exceptional.</p> <p>We appreciate your trust in us and look forward to serving you again in the future. Happy shopping!</p>

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Christopher Duran

Unit D5, Devon Business Park, Saunders Way, Cullompton, Devon, EX151BS, United Kingdom, GB

GB292418979

2322780879

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

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How does it work?

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On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund