Featured reviews from eShop Online
By S. Anderson
5/5Well communication on where parcel was
By T. Clark
5/5Received well packaged and on time. Good quality material used. Excellent value... Read more
By L. Cooper
5/5Good seller, fast delivery and arrived safely thanks
By W. Trembath
5/5Really pleased service good communication with delivery excellent
By M. Lunn
5/5Came in the time they said it would. Excellent
By J. Wedge
5/5Excellent will definitely use them again.
By J. McCue
5/5Good price. Delivered quickly. Well packaged.
By R. Duquemin
5/5Perfect. No problems at all
By S. Boswell
5/5Fantastically packaged
About
eShop Online is committed to providing each customer with the highest standard of customer service. We are an authorised online retailer for all the brands we sell, and all of our products are brand new and genuine. We are constantly sourcing new and exciting brands with new products. We are a small family run Glasgow-based company, an online retail store selling vast range of products. hassle-free, you pick-n-choose from the comfort of your sitting room and receive goods instantly at your doorstep. You pick, We Pack. We operate from a warehouse, meaning most of our products are in stock on the premises ready for instant dispatch as soon as orders are received. We usually dispatch within same working day if paid before 13:00 BST (excludes weekends and holidays). Expected dispatch time may vary and is based on seller's order cut-off time. Location: Glasgow, Scotland, United Kingdom
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Eshop Online Ltd
Address
Unit 1 Cotton Street Industrial Estate, 198 Swanston Street, Glasgow, G40 4HU, United Kingdom, GB
Company Number
SC509496
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund