FULFILLMENTGOODS UK
About
WE ARE A UK ONLINE RETAILER OF GENUINE NEW & USED MOBILE PHONE ELECTRONICS
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
TYLEA Ann MCFARQUHAR
Address
FIRST FLOOR F103 FULFILLMENT GOODS UK, Knightrider house, Knightrider Street, maidstone, Kent, me15 6lu, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from FULFILLMENTGOODS UK
By B. Martin
5/5As I'm new to onnuy and first purchased a mobile I was really very sceptical about it felt as it could be returned I wasn't overly stressed the item arrived exa... Read more
By J. Orlaite
5/5Terrible service. My phone was left completely exposed in the hallway where anyone could have taken it. Zero accountability for customer property.
By D. Kowalski
5/5since I've had the phone I haven't needed to contact the seller, so can't possibly comment. but having just said that I haven't needed to contact the seller spe... Read more
By B. Butler
5/5delivered before expected and well packaged
By K. Chetnik
5/5Arrived midway through delivery window. Was very well packaged.
By j. bower
5/5no problem at all with this seller
By L. Williams
4/5Excellent service
All FULFILLMENTGOODS UK reviews
packaging 10/10
Item perfect
I am thrilled to bits. I had to await a delivery time but it was miles cheaper than Amazon which I could of had next day but saving £200 was worth the wait
This experience says yes go for it with onbuy
The phone does not have an e-sim option in it despite having the functionality. It has really caused so much annoyance after 2 weeks of delivery delay I dont have an active phone number because the phone would not accept esim. Will not buy from this buyer again.
Customer services would not expedite delivery and said people were on holiday. Extremely dissapointed.
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