MHStar UK

Delivery Charges
Free standard shipping to UK Mainland within 5 working days. Additional shipping cost will apply to BT/Guernsey/ Jersey/ the Isle of Man/ Northern Ireland. Our Customer Service team will contact you to inform you if any charges may occur.

Shipping arrangements
We dispatch our items from Monday to Friday using the following couriers: Yodel, UK mail, Tuffnells and Palletways.
Delivery timescales vary depending on the delivery address and the type of product you wish to receive. We make every effort to meet the delivery standard of 5 working days. However, occasionally due to unforeseen circumstances, delays are inevitable. We shall not be held responsible for any delay or failure to deliver products within the estimated timescales.
Doorstep delivery: please note that for larger and heavy items the deliveries are made to the doorstep only, so please make sure that you have any help that you need to carry the furniture into your house. Please note that the delivery driver is only contracted to deliver the goods to the doorstep, and is not insured or obliged to manoeuvre the goods into or around within your property. If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your own risk.

Delivery locations and exceptions
We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances, we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery
Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery
If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns and reimbursements
Charges for returns
If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.
Some of our items can be returned by standard post.

Returns guidelines
Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.
Please send your return to the address below.

Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Under warranty:
We offer a 6-months warranty for all non electrical products; and a 1-year statutory manufacturer's warranty on all our electrical products. The warranty period starts from the date of delivery.

Detailed Seller Information / Returns Address
Postal address:
MHstar UK Ltd.
Unit 27, Perivale Park
Horsenden Lane, South Greenford
UB6 7RH

How to speak to us:
You can also call us on 0800 240 4004
Opening times: Monday to Friday: 9:00am to 5:00pm

Company number: 7361121, VAT number: GB103973325.