Featured reviews from Paak Boutique
By D. Denholm
5/5Phone arrived promptly but I had to return it as it was not what I required, not... Read more
By Z. Thompson
5/5No issues at all, phone is as described
By C. Gallacher
5/5No issues whatsoever - everything arrived on time in perfect condition.
By S. Raby
5/5Very happy with my purchase and the best value I could find anywhere. Slightly l... Read more
By A. Rabea
5/5The item was packed very well and with care. I even got an extra phone case whic... Read more
By H. delia
5/5Recommended seller
By C. Grice
5/5Delivery on time well packaged
By R. Williams
5/5The product offers good cost - performance ratio, and the delivery speed is also... Read more
By B. Williamson
4/5Excellent service
By M. Marinova
4/5Excellent
About
ZHANGFAN is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shenzhen hanyimu electronic commerce co. LTD
Address
501 baisheng building, no.11 zhongxing road, nansan communit, guangdongsheng, shenzhenshi longgangqu, 518114, China, CN
Company Number
91440300MA5FW2CH5K
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund