SOCARE PRODUCTS LIMITED

SOCARE is a professional distributor for refurbished devices, an expert in polishing, repairing, refurbishment, and resale of electronic devices since 2020. We collect second-hand electronic devices from around the globe, ensuring every device meets our rigorous standards. Our after-sale office is located in UK so that we could provide a fast and efficient service in case any return, replacement and refund. Should you have any questions, please do not hesitate to contact us.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

SOCARE PRODUCTS LIMITED

UNIT 884 2/F 138 UNIVERSITY STREET, BELFAST, NORTHERN IRELAND, BT7 1HH, United Kingdom, GB

GB503866880

NI732953

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund