Mohsin Trades Ltd

Legal Name: mohsin trades ltd

Address: 140 New North Road, new north road, Ilford, Essex, IG6 2XW, United Kingdom, GB

Company Number: 10855780

Returns:

Thank you kindly read the return policy.

1. you are entitled to withraw from your contract with us if you do not wish to keep the item by contacting in writing Within 28 days from delivery of the goods. The product must be returned in its original condition with undamaged packaging for a full refund if you do not wish to keep the item..
2. Please note that you are responsible for the cost of the return of the goods and the goods must be in manufacture and orginal condition in its original packaging.The cost of any items damaged or missing will be charged to you directly. we will charge postage as well has 10 percent handling fees.
3. Incorrect or Incomplete orders received by the customer In the event that the goods you receive from us are incorrect or incomplete, you must notify us in writing by messages  within 7 working days of receiving the goods. Unfortunately, we cannot accept claims after this time.
4. Goods/products damaged in transit to the customer In the event that the goods you receive from us arrive damaged due to transit, you must notify us of all damaged items upon receipt of delivery as well as providing 2 clear pictures for us to put in a claim with courier companies. The return cost will be paid by us (if required)
5. Some times items can be unexpectedly delayed in transit or by courier company. if you have not recieved the item within 14 working days (tracking is provided to all items) we will put in a claim with courier company and process a replacement or a refund. kindly send a message.
6. any faults with items recieved must be reported within 28 days as we will provide 1 month retail warranty on all branded items  a request for return must be made in writing using onbuy system,  kindly include your details and reason for return for fault for manufactures to investage the issue.  all branded items comes with manufactures warranties and can be referred to manufactures warranty page.
7. we only cover manufactures faults the products does not apply to faults caused by accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer's instructions
8. Returns of faulty goods after 28 days If you experience a fault after 28 days of receiving the product, we will arrange to repair the product free of charge if it is faulty. The repair of products does not apply to faults caused by accident, neglect, misuse, damage resulting from exposure to sand and water or failure to follow the manufacturer's instructions. General conditions for returning goods In the event that you wish to return an item back to us due to any of the above reasons, you must adhere to the following instructions and conditions: All requests for return of items must be made in writing by messages. All requests for return should provide the following details: The correct order reference number The reason for return In the case of faulty products, the nature of the fault You may only return your item once we have contacted you to confirm your request for return All returned goods should include a note with the same details as required for the request for return (a printed copy of your correspondence with us to return the item will suffice) We strongly recommend that any packages you send back to us, are fully trackedable and that you ship using a service that can provide a proof of delivery we will not be w be responsible for any items which you send back to us that are lost or damaged in transit Returned goods must be complete, unused, in 'as new' condition, and must be returned with the original box, packaging and accessories. Damaged boxes will not be accepted Any returns that do not meet the above conditions will not be accepted

my return address is 140 New North Road Hainualt Essex IG6 2XW

thanks for looking 

Returns Address: 140 New North Road, new north road, Ilford, Essex, IG6 2XW, United Kingdom, GB