Our review guidelines

Fancy leaving a review?

We love hearing from you, and encourage you to share feedback about the products you order and the sellers you order them from. By leaving reviews, you'll help us continue to offer you the best possible shopping experience.

We want to make sure that all of the reviews on OnBuy are useful to other OnBuyers. You're welcome to share both favourable and unfavourable opinions, as long as they're within our guidelines.

First things first. We have two types of reviews: product and seller.

Product reviews help other OnBuyers learn more about the product and decide whether it's right for them. Seller reviews let you share your experience with the seller.

Product review guidelines

We encourage you to share what you like and don't like about your products. However, we can't allow product reviews containing:

  • Details of order issues e.g. products not arriving, being sent the wrong item, products arriving broken (this can be shared in a seller review)
  • Details about delivery (this can be shared in a seller review)
  • Personal information e.g. a phone number, an email address or an address
  • Obscene, defamatory or offensive language
  • Details of your experience with OnBuy
  • Languages other than English
  • Details of an experience with another business
  • Content deemed to be promotional or advertising

Seller review guidelines

We encourage you to share details of your experience with the seller, from delivery time to their customer service. However, we can't allow seller reviews containing:

  • Details about the product (this can be shared in a product review)
  • References to late deliveries when the delivery window hasn't passed yet
  • Personal information e.g. a phone number, an email address or an address
  • Offensive, defamatory or inappropriate language
  • Details of your experience with OnBuy
  • Languages other than English
  • Details of an experience with another business
  • Content deemed to be promotional or advertising

Have more questions? See our extensive FAQs page

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